Contact Support

Contact and Support at Olymp Casino

Reach live chat, e-mail or phone any hour, every day, and get a real answer from a person fast.

Contact Support View the Full Library

MGA Licence MGA/B2C/431/2019 — regulated play, not a suggestion

256-bit TLS encryption across every session and transaction

Withdrawals processed in an average of 8 minutes

Your First-Deposit Welcome Offer

100% up to A$550
+ 173 Free Spins

4.8

Rated 4.8 out of 5 across 16,305 verified Trustpilot reviews

Three Ways to Reach Us

Three Ways to a Human

Whichever way you choose, you reach a person, not a loop of automated replies.

Start the Chat

Open live chat for the fastest replies on account, bonus and game questions; a person typically answers in about 4 minutes, around the clock.

Open Chat

Need a Written Reply?

Write to [email protected] for anything that needs a paper trail, like documents or a detailed query; expect a reply in about 12 hours.

Write to Us

Phone Support

Call +61 2 2673 2100 (AEST) for urgent matters or when talking is easier; you reach someone in roughly 2 minutes, day or night.

Call Us

Playing from Australia

Is There Local Help for Australians?

Use this when you want to know who answers, when, and which local help exists for Australian players.

Detail

Value

Phone (Australia)

+61 2 2673 2100

Time Zone

AEST

Languages

English, German, Finnish, Norwegian

Regulator and Licence

Malta Gaming Authority, MGA/B2C/431/2019

Gambling Help

Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

E-mail

[email protected]

Escalation path

From first message to regulator

Set Up Your Account

Complaint record

Describe the issue to support and keep the reply: a written record shows what was raised and when, which the next step asks for.

Asking for a second look

Read the answer from support carefully. Where the outcome or the reasoning is wrong, reply to the same thread and ask for a review by a senior agent.

Olymp Casino license reference

Escalate to the Malta Gaming Authority if the review still misses. Include the thread and the license reference MGA/B2C/431/2019.

Sending a Request

Where Your Message Belongs

Route your message to the right desk and it gets handled faster, the way we like to work.

Department

E-mail

General support

[email protected]

Document verification (KYC)

[email protected]

Deposits and withdrawals

[email protected]

Complaints

[email protected]

Privacy requests

[email protected]

Business and partnerships

[email protected]

Company facts

Olymp Casino, in plain terms

Useful when you want to check the licence before verifying an account or depositing.

Detail

Value

Legal name

Olymp Casino Ltd.

Company number

C-55438 (Malta)

Registered address

Level 4, Portomaso, Msida

Regulator

Malta Gaming Authority

License number

MGA/B2C/431/2019

Support e-mail

[email protected]

Olymp Casino Points You To Free Help

Gambling harm rarely waits for office hours, so keep these three names handy alongside your Olymp Casino account. Each is independent of the casino and free, with English-speaking staff across Australia.

Gambling Help Online. Offers online counselling and practical tools for anyone in Australia worried about their betting, or about someone else's.

Lifeline Australia. Takes calls from people in distress at any hour, including when gambling has pushed someone to a crisis point.

BetStop National Self-Exclusion Register. Enables a national register where you can self-exclude from licensed Australian operators in a single move.

Answer times

Check How Long Each Channel Takes

One table settles the wait, so you can pick a channel to fit the hour.

Channel detail

Figure

Chat hours

24/7

Chat first reply

4 minutes

E-mail address

[email protected]

E-mail reply

12 hours

Phone number

+61 2 2673 2100

Phone waiting time

2 minutes

Time zone

AEST

Before You Ask

What Players Ask Support Most Often?

How long does verification take at Olymp Casino?

Expect roughly fifty-four hours from the moment your documents land. Photo ID, proof of address and a payment card image usually clear together, but one blurred upload restarts the wait. You keep playing while it runs unless a withdrawal is pending.

Do I need to speak German to use live chat?

Chat and phone run in English, German, Finnish and Norwegian, so an Australian address is no problem. Email replies come back in English, the language of this site. Nothing about your account changes with the language you pick.

Where do I find what support needs to identify me?

Give the adviser your registered email address and the last four digits of a payment method on file. Nothing else is asked, and a password is never requested by anyone from Olymp Casino. Treat any such request as a scam.

When will I get my personal data copy or deletion?

Send the request to the privacy mailbox and say whether you want a copy or erasure. Copies arrive within the period set by Maltese data law; erasure follows once retention duties on transactions expire. Some records must stay where the licence requires it.

Do I need to call during Australian office hours?

Chat and phone both stay open around the clock, seven days a week, with a typical wait of two minutes on the phone and four on chat. Emails sent at night are answered within twelve hours. Australian mornings are the quietest stretch.

Do I need a lawyer to file a complaint?

Escalate to the complaints mailbox and set out what went wrong, with dates and any reference numbers. If the reply still misses the mark, take the matter to the Malta Gaming Authority, our regulator. Keep the written trail for that step.

Before you message

Ready to Message Support?

Checklist before contact

Gather these five items so the first reply can solve the problem outright.; Your registered e-mail address; Account username or player ID; Transaction date and amount in AUD; Screenshot of the error or bet slip; Photo ID if verification is pending